FAQ's
FAQ
Frequently Asked Questions
We’ve Got the Answers You Need
Answer: Expect about 6–8 weeks from USA to Zambia, Zimbabwe and Malawi, including ocean transit and customs processing.
Answer: Yes. You'll receive weekly updates from us—no need to ask. We'll keep you informed from pickup to delivery.
Answer: Yes. Your items go directly to your home in Zambia, Zimbabwe and Malawi, not stuck at a depot. We use trusted routes and strong packaging to prevent loss or theft.
Answer: Standard documents include:
• Invoice
• Valid ID / passport
• Packing list
We handle all documentation so you don't get stuck at customs.
• Invoice
• Valid ID / passport
• Packing list
We handle all documentation so you don't get stuck at customs.
Answer: Costs depend on the type of item and route:
• Standard boxes
• Barrels
• Electronics
• Furniture or oversized items
We offer flat, transparent pricing—no hidden fees.
• Standard boxes
• Barrels
• Electronics
• Furniture or oversized items
We offer flat, transparent pricing—no hidden fees.
Answer: Yes—pickup is available in select U.S. areas. You can also drop off at a convenient location we provide.
Answer: Prohibited items include hazardous materials, alcohol, or any restricted goods under Zambia, Zimbabwe and Malawi's import rules. Reach out if you're unsure—we can advise.
Answer: We're here to help. Simply reach out—tracking slowed? Documentation issue? We'll resolve it quickly so your shipment stays on track.